• Fraud & Abuse and Customer Experience
  • Philadelphia, PA, USA
  • Full Time

IONOS Inc. (formerly 1&1 IONOS) is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is located in Philadelphia PA. IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting-edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.

Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.

IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. In September 2008, IONOS opened a state of the art 55,000 square foot data center in Lenexa, Kansas.


The Security Team Agent - Fraud & Abuse handles a variety of issues relating to web hosting customers who have their email, web space, or servers compromised, or dealing with issues relating to acceptable use policies within our service terms and conditions such as spamming, denial of service attacks, distributing warez, or exceeding system resource allocations.


  • Review system generated cases indicating excessive system resource usage, reports of email spamming, denial of service attacks (inbound and outbound), phishing complaints
  • Assist customers forensically whose accounts have been compromised to identify and remove malicious code, patch vulnerabilities, or change security settings
  • Review webspace content of customers which may violate service terms and conditions, in coordination with Legal Department
  • Review new orders and existing accounts for potential fraud by working cases flagged by various fraud prevention systems, and reviewing accounts for false, erroneous, or outdated contact details, and
  • Review inbound documents sent via email or fax requested from customers asked to more thoroughly authenticate
  • Deal with fraudulent complaints from victims, banks, law enforcement agencies and governmental regulatory bodies, via both emails and inbound calls
  • Other functions as determined by management


Minimum Requirements:

  • High school diploma or equivalent plus one year relevant experience; or Associates Degree in Computer Networking; or similar combination of education and experience in the field
  • High degree of proficiency with Linux, specifically log forensics, file and directory permissions, BASH and SHELL commands

Preferred Skills:

  • Proficiency with Windows/Office applications
  • Ability to communicate with customers and colleagues both verbally and via email in an effective manner
  • Familiarity with web hosting
  • Familiarity with server administration

Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.

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