1&1 IONOS, Inc
  • Human Resources
  • Philadelphia, PA, USA
  • Salary
  • Full Time

Full Benefits

COVID-19 UPDATE: At IONOS, the health and safety of our team members is of the utmost importance. Our offices meet or exceed OSHA and CDC guidelines for health and safety protocol, and we offer a hybrid working model where team members are able to work remotely up to two days each week. We look forward to talking with you soon about the opportunity to join our team!


IONOS Inc. (formerly 1&1 IONOS) is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is relocating to Philadelphia PA (presently in the Valley Forge suburb of Chesterbrook). IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting-edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.

Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.

IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. In September 2008, IONOS opened a state of the art 55,000 square foot data center in Lenexa, Kansas.

The US Human Resources ("HR") Manager is a crucial role and oversees the US HR team to create a great working environment and culture, ensuring we have talented people who are engaged and motivated to deliver outstanding results for our customers. Holistically, the role is responsible for the end-to-end employee journey and will involve a mix of people skills such as business partnering, talent acquisition and talent development. The US HR Manager is responsible for aligning business objectives with people solutions for all HR functions and programs in the United States, including, but not limited to, recruitment & retention, compensation, payroll administration, employee training & development, performance management, HR legal compliance, employee benefits, and employee relations. The US HR Manager serves as a valuable business partner for the local management team, providing day-to-day counseling and advice as well as strategic guidance and direction.

Duties and Responsibilities

  • Develop and implement a people experience strategy, action plan and roadmap with associated measurement that supports the culture of IONOS consistent with the overall business plan and the initiatives of the global HR Team.
  • Creatively enhance employee brand, both internally and externally, so the business is seen as an employer of choice and a great place to work.
  • Develop mechanisms to evaluate the impact and success of the people strategy.
  • Create and monitor all relevant employee engagement KPIs, identify changes and trends and define a clear and precise roadmap with the goal to improve the overall eNPS and retention.
  • Manage the US HR team, which is responsible for supporting employees at multiple locations in the US, some of which report to international managers.
  • Provide leadership on people related issues, policies, programs and benefits for the US.
  • Provide HR support and consultation across the business on the most complex issues, supporting staff and managers in all related areas: recruitment, performance management, compensation and rewards, staff relations, and people development.
  • Provide advice and guidance to the leadership team and executive team on strategic people management, performance and development issues.
  • Maintain in-depth knowledge of legal requirements related to day-to-day management of employees and ensuring regulatory compliance.
  • Drive the talent management and succession planning process.
  • Provide management information and reports on all aspects of HR as required.
  • Other projects as assigned.


The US HR Manager will bring a range of experiences, ideally in leadership, strategic HR projects and talent acquisition and retention.

  • Relevant Bachelor's degree or an equivalent combination of experience and ability to perform the responsibilities listed above. Working knowledge of multiple HR disciplines, such as compensation practices, organizational diagnosis, employee relations, diversity equity & inclusion, benefits, performance management, and federal, state & local employment laws.
  • Experience guiding, leading and developing a team.
  • Strong analytical skills, a data driven mindset and the interest in taking on analytical challenges by diving deeply into our HR reports.
  • Strong track record on talent management approaches and ability to demonstrate effectiveness and impact in this regard.
  • Proven experience in delivering people strategies, implementing action plans and knowledge of current advances in people and culture changes.
  • Experience with corporate culture and employee retention as well as relevant KPIs.
  • Embrace and lead change.
  • Strong service and problem-solving skills.
  • Outcome focused and self-motivated.
  • Customer focused and passionate about people and culture.
  • Strong understanding of the risk and compliance aspects of human resources in accordance with federal, state and local employment laws.
  • Strong Payroll and HRIS systems and administration knowledge.
  • Strong communication skills: verbal, written and presentation.
  • Strong organizational skills.
  • Demonstrated ability to work under pressure and manage teams to work to tight deadlines.
  • Ability to identify and resolve workplace issues.
  • Ability to successfully address employee and manager issues.
  • Ability to maintain confidentiality.
  • Ability to work independently and as part of a team.
  • Proficiency in Google Workspace and/or Microsoft Office.

Preferred Skills

  • Experience with ADP and/or SAP.
  • Advanced degree (JD, MBA, etc.) or Master's degree in Human Resource management.
  • PHR or SPHR and/or SHRM-CP or SHRM-SCP.
  • Prior experience working in a high volume call center environment.
  • Prior experience working in the information technology or web hosting fields.
  • Prior experience working for an international company with employees servicing customers throughout the world.

Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.

1&1 IONOS, Inc
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